Revenue Department Launches One-Window Public Grievance Cell Across Sindh for Land and Property Matters-Notification

NOTIFICATION

No.DD(E&I)/HQ/BOR/2024/.302    In order to redress Me public grievances in revenue related matters through one window facility, a “Public Grievances Redressel Cell” is hereby, established under the supervision of concerned Deputy Commissioner across the Sindh Province in their offices and the respective Additional Deputy Commissioner-I/ Additional Collector (by designation) will act as the Inchage thereof as under:

1. All the complaints as to revenue related matters specially the mutation entries, sale certificates, fotikhata-badal (inheritance entries), demarcation of land, partition of land, solve, certificates etc will be recorded in the Complaint Register to be taluka-wise maintained separately at district level In this regard.
2. The complaints so recorded as above will be forwarded to the concerned Mukhtiarkars and Assistant Commissioners of respective Taluka (as the case be) who will further enter the complaint in the Inward Register and make the disposal thereof within the time line already notified by this Board vide Notification No.DD(E8d)/HQJBOR/2018/1157 dated 03.12.2019 on merits as per law / rules after providing the opportunity being heard to the parties and observing Al codal formalities and by passing speaking orders as needed otherwise. All the complaints / applications will also be computerized to have its data in soft.
3. The Deputy Commissioner will hold fortnightly review meetings to expedite the disposal of the complaints and to redress such grievances expeditiously in letter 13, spirit. He shall send the status of the complaints disposed of and pending to the concerned Divisional Commissioner for further necessary action. In the minutes, he shall make the report against the officers / officials failed to discharge their responsibilities in this respect. He shall also fix a day in a week to listening the complaints and to take necessary action for redressal accordingly as per law on merits.
4. The Director (E&I) and Regional Revenue Officers, BOR, Sindh already assigned the task under Chief Minster’s Directives will visit the field offices and report the progress through their memos to this Board. Besides, the Divisional Commissioner also to review the progress during the meetings and to take measures for disposal of subject petty issues of the public on priority basis.