No.573-KAC/6-RTA/Rabta/2023-2024
28-January-2025
Pakistan Railways
Pakistan Railways Revises Online & POS Ticket Refund Policy:
Pakistan Railways has officially announced a revised refund policy for passengers who purchase tickets through the RABTA platform, including both online and Point of Sale (POS) counters. The updated policy aims to streamline the refund process, ensuring clarity and efficiency for passengers.
According to the latest guidelines, refund percentages vary depending on when the cancellation request is made. Passengers can receive up to a 90% refund if they cancel their tickets at least 48 hours before departure, while lower refund percentages apply closer to the departure time. For online ticket purchases, refunds will only be processed through the original payment method, with strict rules in place regarding last-minute cancellations.
Additionally, Pakistan Railways has introduced monitoring measures to ensure compliance with these policies. This update is crucial for travelers who frequently book train tickets through RABTA. Notification Describes;
Pakistan Railways
Divisional Office Karachi
No.573-KAC/6-RTA/Rabta/2023-2024
January 28, 2025
| STM/KC | SS/KYC, KOT & HDR | SM/DID, LND, TDM & MPS | |
| SRS/KRO, ROKC and RS/HDR | Asstt: Programmer I.T/KYC | ||
Subject :- REFUND POLICY FOR TICKETS PURCHASED THROUGH RABTA.
CCM Office, Lahore letter No.180-MC/RABTA/Refund Policy. Dated 11/05/2024
A letter received from Chief Commercial Manager, Pakistan Railways, Headquarter Office, Lahore reference above regarding above mentioned subject is reproduced below for information, and strict compliance please.
| Subject: As above | For Divisional Superintendent Pakistan Railways, Karachi |
The refund policy for tickets purchased through RABTA is as follows: For tickets bought through Point of Sale (POS) counters:
1. before departure of the train:
a. 90% refund is allowed up to 48 hours before departure of the train
b. 80% refund is allowed up to between 24 to 48 hours before departure of the train
c. 70% refund is allowed within 24 hours before departure of the train
2. After departure of the train 50% refund will be given (within two hours of departure of train). 3. If a train is cancelled or more than six hours late then full refund will be given to the passengers. 4. Tickets bought through POS will be refunded through POS counters only.
5. To receive a refund from a Point of Sale (POS), passengers must present their original ticket along with a copy of their CNIC. They will receive a cancellation slip and the refunded amount. One copy of the cancellation slip will be retained by the reservation staff and will be attached in refund. register, alongwith original ticket and copy of CNIC.
6. DCOS, ACOs and CMIS should check the record of reservation offices (refund register) in their periodic inspections and report to the Headquarters.
For online tickets bought through RABTA application:
1. Refund of tickets purchased online will be provided only through online i.e by the Service Provider who received the payment at the time of booking through the same payment mode which was used initially to pay for tickets. Such refund cannot be claimed from the POS counter and no cash will be given to the passenger.
2. before departure of the train:
a. 90% refund is allowed up to 48 hours before departure of the train
b. 80% refund is allowed up to between 24 to 48 hours before departure of the train
c. 70% refund is allowed within 24 hours before departure of the train
3. After departure of the train no refund will be entertained.
4. There will be no cancellation of online ticket when departure time of the train is less than 1 hour and 30 minutes.
5. All the above mentioned refund rules for online tickets will also be applicable on tickets purchase through TVM.
These issues with the approval of the Sr.GM/CEO.
ACM/Reservation
For Chief Commercial Manager
Understanding Pakistan Railways’ Updated Refund Policy – Key Takeaways:
The revised refund policy introduced by Pakistan Railways brings significant changes for travelers using the RABTA app and POS counters. Passengers are now required to follow specific refund guidelines, including presenting their original ticket and CNIC for POS refunds and waiting for online refunds through their initial payment method.
One of the most important aspects of this update is that refund requests for online tickets will not be entertained at POS counters, and no refunds will be issued within 90 minutes of train departure. Additionally, full refunds will only be provided if the train is canceled or delayed by more than six hours.
These changes reflect Pakistan Railways’ commitment to improving its ticketing system and ensuring transparency in refund processing. Passengers are advised to carefully review the new refund rules before booking their tickets to avoid inconvenience.
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